How Accreditation Is Changing the MPS Landscape
The managed print services in Las Vegas are quite advanced and customizable, but MPS is still a relatively young industry. It’s evolving quickly as businesses determine their needs and providers and manufacturers position themselves to meet them. In order to have greater control over this process, some of the major manufacturers in the industry have begun seeking accreditation for copier technicians and other partners.
Certification Builds Client Confidence
The business machine landscape is diverse, and just because a technician is an expert with a certain printer series doesn’t mean he or she is knowledgeable about your printers. A consistent level of skill is what big brands like Xerox are seeking to achieve with their accreditation programs. When a technician arrives at your office with accreditation for your particular printer series, that provides you a great deal of confidence that the technician will be able to meet all of your needs in an efficient manner.
These certification programs also open the door for forward training—or training for a particular feature set before it reaches the market. Modern printers are sophisticated, multifunction machines, and each iteration is adding new features. New features are often slow to be embraced because the technicians have to learn them before training your employees. With forward training, a company like HP can have all accredited technicians up to speed before that machine is in your office.
Reduced Costs and Special Offers
You can look to an industry like the HVAC trade to see how accreditation can lower costs across the board and how a significant portion of those savings can be passed on to the consumer. Knowing an accredited technician will perform all services also makes it more feasible for the big brands to offer enhanced warranties and other special offers.
Cloud-Based Knowledge Bases
Providers have always had access to the manufacturers for support purposes, but accreditation programs are making it more practical to institute cloud-based support tools that certified technicians can access from anywhere at any time. If a software bug for a particular copier series has been recognized by a provider in New York, providers in Las Vegas will have access to that information in minutes, and vice versa.